Start with the Your NHS App Journey resource.

This provides the overall picture and shows how the different RAMP resources fit together.

The accompanying narrative walks through the journey step by step and helps you understand:

• where someone might enter the journey;

• which resource may be useful next;

• how the different routes connect;

• when someone may already be far enough through the journey to go directly to a particular resource.

Next you will explore Getting Started with the NHS App.

This resource helps someone understand their options before beginning setup.

The learning narrative will help you recognise how Getting Started can be used to begin a conversation and establish:

• What does the person want to do?

• Would they like to work independently or with support?

• How would they prefer to access their NHS account?

Before someone starts using the NHS App, it can be useful to establish whether their chosen way of accessing it is ready.

You will explore:

• Apple Device Readiness

• Android Device Readiness

• Web Browser Readiness

For Apple and Android, the readiness checklists use the same six basic checks: unlocking the device, accessing email, receiving text messages, installing apps, using the camera and connecting to the internet. 

The narratives explain what each check is looking for, what a volunteer should notice and how to identify the next appropriate step when something gets in the way.

You will then work through the four main RAMP guides.

G1 — Self-Help Guide

Understand how the resource supports someone who wants to work through the process independently.

G2 — Support Guide

Explore how a volunteer, family member or friend can work alongside someone while keeping that person in control.

G3 — Preparation Guide

Understand how preparation can identify things that may need to be in place before progressing further.

G4 — Using the NHS App

Explore how the focus changes once someone has access to their NHS account and wants to carry out tasks such as viewing messages, ordering prescriptions, looking at their health record or using appointments.

Explore some of the common things people may want to do in the NHS App, such as ordering repeat prescriptions, viewing appointments, reading messages and accessing their GP health record.

The Volunteer Learning Pack brings the main RAMP learning resources together in one downloadable document.

It can be used to:

• work through the learning away from the website;

• print individual sections when only one part of the journey is needed;

• revisit a resource before supporting someone;

• keep a practical reference alongside the online Learning Hub.

Each section is also designed to work as a stand-alone resource, so volunteers do not need to use the whole pack at once.